Return and Refund Policy - ProBoxSafe

Welcome to our ProBoxSafe returns and refund page. We are committed to providing quality products, but we understand that there may be situations where a return is necessary. We want to ensure you have a transparent and satisfactory experience with our service.

Returns

If you are not entirely satisfied with your purchase, you have the option to return the product within 30 days of receiving your order. Here are the simple steps to follow for a return:

1. Contact our customer service via email at [customer service email] to obtain a Return Authorization (RA) number.
2. Carefully pack the product in its original packaging with all included accessories.
3. Include a copy of your invoice or a document confirming your purchase, along with the Return Authorization (RA) number.
4. Ship the package to the address provided with the Return Authorization (RA) number.

Refunds

Once we receive and inspect your return, we will process a full refund of the total purchase amount, including initial shipping costs (if any), as soon as possible. The refund will be issued via the original payment method.

Please note that return shipping costs are the responsibility of the customer unless the product is defective or there was an error on our part.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at contact[@]proboxsafe.com with photos of the product and original packaging. We will provide you with instructions on how to proceed.

We are committed to resolving any quality-related issues with our products and ensuring your satisfaction.

For any additional questions or assistance, feel free to contact our customer service at contact[@]proboxsafe.com.

Thank you for choosing ProBoxSafe for your secure storage needs.